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Friday, 30 May 2008 01:27 |
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If you're looking for a great open source Trouble Ticket system, you can't do better than to check out osTicket at http://www.osticket.com. That said, a couple little mods to help it along... 1. Modified date column 2. Assigned to showing 3. Status indication (upper case from column is open, lower case from column is closed) - better for me than a separate column due to screen real estate (view it from a blackberry often) 4. using email to send ticket on behalf of...email to the help desk, if the from is an administrator, it reads the first cc in the email and makes the ticket from them instead. In progress to come: 1. if emailed ticket from administrator and no cc...it fails today...need to have it simply assign ticket to administrator 2. a modify ticket details (from, name, phone and subject heading) That's all... for my updates, check out the two files at: http://www.davebour.com/misc/class.pop3.zip and http://www.davebour.com/misc/tickets.inc.zip with that, hope it helps you too. D. |
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Sunday, 04 May 2008 15:24 |
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Ever have one of those days.... In the computer support industry, they're all too common. In looking for some configuration info tonight, I came across this file...The Internet Help Desk...a live comedy show....too real...too funny... http://deadtroll.com/index2.html?/video/livehelldesk.html~content It's not new by any stretch of the imagination. I think it's been around since 2001 but still just as funny and accurate today. Enjoy |
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Last Updated on Sunday, 04 May 2008 15:24 |
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Tuesday, 15 April 2008 14:38 |
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A couple weeks ago, I put forward a method to see your LesNet account balance at your Aastra phone. I also posted to the Taug.ca mail list for suggestions on web scraping from secure sites. Well, it turns out the Virgin doesn't consider security a high priority, but challenging scrapers is....or should I say WAS. If you're like me, you'd like to know well in advance of getting that Beep and disconnect message on a $0 balance phone, or the SMS from them when you have 3 minutes of talk time left on your account...aka $1 left on the balance. Now, a qiuck glance at your phone...(Aastra at least until someone hacks my code for another set), and you're off (maybe to buy a phone card...), knowing you've got a reasonable balance to start another day |
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Last Updated on Tuesday, 15 April 2008 14:57 |
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